Phuong Anh hotel

Introdution

A traditional hotel is often the ideal stop for travelers seeking to experience not only comfort but also the cultural identity of the local area. With distinctive architecture and decor, these places create a luxurious and sophisticated environment ... Xem thêm

Hotel services
Hotel policy

Wi-Fi in public areas
Free wifi
Shuttle service
Car park
Taxi service
salon
Spa Service
Fitness center
Carpeting
Hair dryer
Bathrobes
Air conditioning
Tivi
Sofa
Blackout curtains
Slippers
Restaurants
Room service
Breakfast [free]
Room service [24-hour]
Dry cleaning
Laundry Service
Daily housekeeping
Security [24-hour]
24 hour check in
Shower
24 hour frontdesk
24 hour security

We greatly appreciate the cooperation and satisfaction of our valued customers. Below is our room exchange and refund policy:

Exchange and Refund Timeframe:

Customers can request a room exchange or refund up to 24 hours before the original check-in time.
Room exchange or refund requests must be communicated directly to the reservation department via phone or email.
Exchange and Refund Fees:

If the room exchange or refund request is made within the specified timeframe, there will be no exchange or refund fee.
In cases where the room exchange or refund request is made after the specified timeframe, a small fee may apply depending on the timing of the request and room availability.
Availability:

Room exchange requests can only be fulfilled if there is a room available for the desired date.
We do not guarantee room availability for exchange requests; therefore, fulfilling these requests will depend on availability at that time.
Special Policies:

Special policies may apply to tour packages or other special offers. Please contact the reservation department for further details.
Non-Refundable Policy:

In some special cases, a non-refundable policy may apply. Please check this before making a room exchange or refund request.
We hope that this room exchange and refund policy provides flexibility and comfort for our customers. For any questions or concerns, please contact our reservation department.