error image error image error image

Exchange/return the product when the product is defective or incorrect
We apply a product exchange/return method in case the product received is defective (packaging is different from the description on the website, the product is different from the ordered product, the product is torn, or there is a manufacturer's error). export). Please contact us for support. Within 48 hours of receiving the goods, please contact us for support. After 48 hours from the date you receive the goods, we refuse to support complaints according to the above content. In this case, you HAVE THE RIGHT TO EXCHANGE for a product of the same type or another product of equal or greater value. compared to the ordered product. Note that in case you change to a product of greater value, you need to pay the difference in cost compared to the old product.

Due to customer needs
We DO NOT apply RETURNS in case the customer has no need to use or purchase the product. If the product still meets the goods requirements upon return, you HAVE THE RIGHT TO EXCHANGE it for a product of equal or greater value.
Exchange defective goods due to shipping process
When receiving a product that is damaged due to transportation, you need to immediately respond to the shop using the COD method (check the goods before receiving), so we encourage you to check the goods before receiving. . Within 48 hours, please contact us for support. In case there is a joint inspection record between the carrier and the buyer, exchange will not be supported under any conditions.

Product warranty due to supplier error
We apply warranty to products that meet the following criteria:

Products purchased on our website
The product has a warranty policy
The product still has the prescribed warranty period
Products with technical defects due to manufacturer, NO warranty for user-related defects: dropping, breaking, using incorrect instructions and specifications.
Request product when returning
– The product has no signs of being used, the manufacturer's stamps, labels or seals are still intact – The product still has full accessories, stamps or warranty cards and accompanying gifts (if any). – Exchange and return goods within 7 days from the time of successful delivery